Resistance to medical artificial intelligence is an attribute in a compensatory decision process: response to Pezzo and Beckstead (2020)
Chiara Longoni, Andrea Bonezzi, Carey K. Morewedge
Abstract
Abstract In Longoni et al. (2019), we examine how algorithm aversion influences utilization of healthcare delivered by human and artificial intelligence providers. Pezzo and Beckstead’s (2020) commentary asks whether resistance to medical AI takes the form of a noncompensatory decision strategy, in which a single attribute determines provider choice, or whether resistance to medical AI is one of several attributes considered in a compensatory decision strategy. We clarify that our paper both claims and finds that, all else equal, resistance to medical AI is one of several attributes (e.g., cost and performance) influencing healthcare utilization decisions. In other words, resistance to medical AI is a consequential input to compensatory decisions regarding healthcare utilization and provider choice decisions, not a noncompensatory decision strategy. People do not always reject healthcare provided by AI, and our article makes no claim that they do.