Robotic pharmacies potential and limitations of artificial intelligence: a case study
Mounir M. El Khatib, Gouher Ahmed
Abstract
This study evaluates the robotic pharmacies as one of the latest smart technologies adopted in the hospitals of the United Arab Emirates, an evolving global healthcare hub. Three government hospitals were investigated with the 'makes' of same robot pharmacy Omnicell German Co. and compared with the robot pharmacy named UCSF Medical Center pharmacy being used in San Francisco to investigate the differences if any between the two robots. The findings reveal robotic pharmacy results in the cost and error reduction, decrease in patient waiting time and increase in service delivery efficiency. Artificial intelligence (AI) can provide an opportunity for more significant benefits to the robotic pharmacy. The study suggests that it is essential to take substantive steps towards the enhancement of AI in robotic pharmacy, which the authorities in the UAE, known for its technological dynamism, may take due cognizance in the course of time.