Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Laurens De Gauquier, Kim Willems, Hoang-Long Cao, Bram Vanderborght, Malaika Brengman
Topics & Concepts
RobotBusinessCustomer serviceService (business)Control (management)MarketingComputer scienceArtificial intelligenceAI in Service InteractionsSocial Robot Interaction and HRIConsumer Retail Behavior Studies