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Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health

Jilong Zhang, Jin Zhang, Kanliang Wang, Wei Yan, Kanliang Wang, Wei Yan

2021Electronic Commerce Research18 citationsDOIOpen Access PDF

Topics & Concepts

Quality (philosophy)Health literacyService (business)Health careService qualityMedical educationScale (ratio)PsychologyComputer scienceMedicineBusinessMarketingEconomic growthQuantum mechanicsPhysicsEconomicsPhilosophyEpistemologyHealth Literacy and Information AccessibilityMisinformation and Its ImpactsSentiment Analysis and Opinion Mining
Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health | Litcius