Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
Mengmeng Song, Jingzhe Du, Xinyu Xing, Jian Mou
Topics & Concepts
ChatbotService recoveryPerceptionService (business)BusinessConsumer satisfactionCustomer satisfactionAdvertisingMarketingComputer sciencePsychologyWorld Wide WebService qualityNeuroscienceAI in Service InteractionsDeath Anxiety and Social ExclusionPsychology of Social Influence