When interacting with a service robot is (not) satisfying: The role of customers’ need for social sharing of emotion
Mathieu Lajante, Dewi Tojib, TingHin Ho
Topics & Concepts
PsychologyService (business)Customer serviceNegative emotionSocial psychologyService delivery frameworkKnowledge managementApplied psychologyComputer scienceBusinessMarketingAI in Service InteractionsSocial Robot Interaction and HRIService and Product Innovation