Chatbots as Part of Digital Government Service Provision – A User Perspective
Nadia M. Ali Abbas, Asbjørn Følstad, Cato Alexander Bjørkli
Topics & Concepts
ChatbotPerspective (graphical)Government (linguistics)Service (business)Exploratory researchComputer scienceKnowledge managementPerceptionKey (lock)E-GovernmentWorld Wide WebInternet privacyBusinessPsychologyComputer securityMarketingArtificial intelligenceSociologyInformation and Communications TechnologyNeuroscienceLinguisticsAnthropologyPhilosophyAI in Service InteractionsCyberloafing and Workplace BehaviorPrivacy, Security, and Data Protection