The role of chatbots’ human-like characteristics in online shopping
Jindi Fu, Samar Mouakket, Yuan Sun
Topics & Concepts
ChatbotEmpathyOptimismContext (archaeology)Perspective (graphical)BusinessPsychologyMarketingSocial psychologyComputer scienceWorld Wide WebBiologyPaleontologyArtificial intelligenceAI in Service InteractionsDigital Marketing and Social MediaDeath Anxiety and Social Exclusion