Litcius/Paper detail

Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots

Soobin Seo, Xianmei Wu, Jihee Choi

2024International Journal of Hospitality Management31 citationsDOI

Topics & Concepts

Service (business)PsychologyBusinessMarketingAdvertisingAI in Service InteractionsSocial Robot Interaction and HRIDigital Economy and Work Transformation
Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots | Litcius