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Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style

Canmian Liu, Lishan Xie

2023International Journal of Hospitality Management44 citationsDOI

Topics & Concepts

CasualService (business)BusinessStyle (visual arts)AdvertisingMarketingHospitality industryTourismArtGeographyPolitical scienceArchaeologyLiteratureLawAI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style | Litcius