Litcius/Paper detail

Do you feel empowered by AI service robot? An exploration of consumer's social power perception in human-AI interaction

Yong Wang, Xiaoxin Sun, Xiaochen Zhang, Haijiao Shi

2025Journal of Retailing and Consumer Services7 citationsDOI

Topics & Concepts

PerceptionPower (physics)RobotSocial powerService (business)Human–robot interactionPsychologyService robotSocial robotBusinessHuman–computer interactionSocial psychologyComputer scienceApplied psychologyMarketingArtificial intelligencePolitical scienceMobile robotRobot controlPoliticsNeuroscienceQuantum mechanicsPhysicsLawAI in Service InteractionsPsychology of Moral and Emotional JudgmentSocial Robot Interaction and HRI