Functional Suitability Measurement Based on ISO/IEC 25010 for e-Commerce Website
Novrindah Alvi Hasanah, Luthfi Atikah, Siti Rochimah
Abstract
The intense competition between e-Commerce makes every e-Commerce has a way to be able to compete in the market, one of which is to improve the quality of e-Commerce websites. Therefore, research is needed to find out the quality of the web with the buyer's intention on the E-commerce web by evaluating it. There are various standard software evaluation models used such as ISO / IEC 25010. This paper, the ISO/IEC 25010 to assess the functional suitability of various Indonesian e-Commerce websites, namely Wadezig!, Screamous, 347 Clothing, Thanksinsomnia and Bloods, which were determined through Bukalapak customer reviews. Functional suitability has three calculated attributes, namely completeness, correctness, and appropriateness. From the measurements that have been made, the functional suitability can help e-Commerce websites to improve the quality of their website, especially in terms of functional suitability so as to provide comfort and good service to customers. This evaluation can also be used as a reference for developing e-Commerce websites to be better.