Litcius/Paper detail

The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration

Chenming Peng, Jenny van Doorn, Felix Eggers, Jaap E. Wieringa

2022International Journal of Information Management120 citationsDOIOpen Access PDF

Topics & Concepts

PsychologyService (business)Knowledge managementBusinessMarketingComputer scienceAI in Service InteractionsTechnology Adoption and User BehaviourDigital Marketing and Social Media
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