Transforming Digital Employee Experience with Artificial Intelligence
Serap Zel, Elif Kongar
Abstract
Employee expectations are changing significantly due to the increased digitalization and remote work in the last couple of years. This study emphasizes the growing role of Artificial Intelligence (AI) in Human Resources (HR) to design enhanced digital employee experience. A set of popular AI applications such as chatbots and virtual assistants in recruitment, career development, and employee engagement are provided along with their definitions. Considerations regarding their organizational implementation, including related concerns and potential benefits, are listed.
Topics & Concepts
Employee engagementSet (abstract data type)Knowledge managementComputer scienceWork (physics)Employee developmentHuman resource managementEmployee researchHuman resourcesPublic relationsEngineeringManagementPolitical scienceEconomicsMechanical engineeringProgramming languageAI in Service InteractionsAI and HR TechnologiesCyberloafing and Workplace Behavior