Usability Evaluation of Artificial Intelligence-Based Voice Assistants: The Case of Amazon Alexa
Dilawar Shah Zwakman, Debajyoti Pal, Chonlameth Arpnikanondt
Topics & Concepts
UsabilityComputer scienceHuman–computer interactionSystem usability scaleScale (ratio)Usability engineeringWeb usabilityUser interfaceUsability labHeuristic evaluationUsability inspectionCognitive walkthroughQuantum mechanicsPhysicsOperating systemAI in Service InteractionsTechnology Adoption and User BehaviourDigital Marketing and Social Media