“Alexa, Do You Want to Build a Snowman?” Characterizing Playful Requests to Conversational Agents
Chen Shani, Alexander Libov, Sofia Tolmach, Liane Lewin-Eytan, Yoelle Maarek, Dafna Shahaf
2022CHI Conference on Human Factors in Computing Systems Extended Abstracts15 citationsDOIOpen Access PDF
Abstract
Conversational Agents (CAs) such as Apple’s Siri and Amazon’s Alexa are well-suited for task-oriented interactions (“Call Jason”), but other interaction types are often beyond their capabilities. One notable example is playful requests: for example, people ask their CAs personal questions (“What’s your favorite color?”) or joke with them, sometimes at their expense (“Find Nemo”). Failing to recognize playfulness causes user dissatisfaction and abandonment, destroying the precious rapport with the CA.
Topics & Concepts
Abandonment (legal)Computer scienceTask (project management)Ask priceHuman–computer interactionJokeDialog systemWorld Wide WebInternet privacyArtEngineeringBusinessDialog boxSystems engineeringPolitical scienceLiteratureLawFinanceAI in Service InteractionsMisinformation and Its ImpactsSentiment Analysis and Opinion Mining