Litcius/Paper detail

Service robots in online reviews: Online robotic discourse

Matteo Borghi, Marcello M. Mariani

2020Annals of Tourism Research62 citationsDOIOpen Access PDF

Topics & Concepts

HospitalityRobotService (business)Hospitality industryTourismComputer scienceService robotArtificial intelligenceSociologyHuman–computer interactionBusinessMarketingPolitical scienceLawAI in Service InteractionsDigital Marketing and Social MediaSharing Economy and Platforms