Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
Ilana Shanks, Maura L. Scott, Martin Mende, Jenny van Doorn, Dhruv Grewal
Topics & Concepts
BusinessRobotService (business)Superordinate goalsMediationKnowledge managementPower (physics)MarketingPsychologyProcess managementComputer scienceSocial psychologyArtificial intelligenceSociologySocial scienceQuantum mechanicsPhysicsAI in Service InteractionsSocial Robot Interaction and HRIPsychology of Moral and Emotional Judgment