Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels
Xiaojun Wu, Yixi Huo
Topics & Concepts
Competence (human resources)MarketingPerceptionConsumer satisfactionService (business)BusinessCustomer satisfactionAdvertisingContext (archaeology)PsychologyAffect (linguistics)Empirical researchSocial psychologyMathematicsBiologyStatisticsCommunicationNeurosciencePaleontologyAI in Service InteractionsDigital Marketing and Social MediaOrganizational and Employee Performance