Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Xingyang Lv, Yufan Yang, Dazhi Qin, Xingping Cao, Hong Xu
Topics & Concepts
HospitalityPsychologyService (business)Hospitality industryService recoverySocial psychologyKnowledge managementApplied psychologyBusinessMarketingComputer scienceService qualityTourismLawPolitical scienceAI in Service InteractionsDigital Marketing and Social MediaConsumer Retail Behavior Studies