Factors Affecting the Adoption of Emerging Technologies in Last-Mile Delivery in the Retail Industry
Ra-ees Ismail, Osden Jokonya
Abstract
Researchers concur that last-mile delivery is the most difficult part of the logistic business. The objective of the study is to explore factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. The study conducted a systematic literature review of qualitative secondary data from peer-reviewed articles published from 2014 to 2019 on factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. A quantitative content analysis was used to analyse the secondary data. The technology, organisational and environmental (TOE) theoretical framework was a lens analyse secondary data from literature factors that affect the adoption of emerging technologies in last-mile delivery in the retail industry. The results show that availability was the dominant technological factor that affect the adoption of emerging technologies in last-mile delivery within the retail industry. The results suggest that retail organisations tend to adopt emerging technologies based on their availability. The organisation's strategies were the dominant organisational factor were the dominant factor that affect the adoption of emerging technologies in last-mile delivery within the retail industry. The results suggest that retail organisations tend to adopt emerging technologies if they have organisational strategies. The results suggest competition plays a major role in retail organisations adopting emerging technologies in last-mile delivery. The study contributes to the existing body of knowledge on the adoption of emerging technologies that can solve the problem of high costs in last-mile delivery.