Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model
Xinxin Liu, Zhen-Yu Chen
Topics & Concepts
Service (business)Service qualityComputer scienceService designService level objectiveService providerService delivery frameworkQuality (philosophy)Quality of serviceProcess managementMarketingBusinessComputer networkEpistemologyPhilosophySentiment Analysis and Opinion MiningCustomer Service Quality and LoyaltyDigital Marketing and Social Media