Validating the relationship between service quality, patient sensitivity and experience towards medical applications using SERVQUAL
A. Christina Josephine Malathi, K. Mohamed Jasim
Topics & Concepts
SERVQUALService qualityEmpathyPatient satisfactionService providerHealth careQuality assurancePatient experienceQuality (philosophy)Service (business)MedicineMedical educationComputer sciencePsychologyNursingBusinessMarketingSocial psychologyEconomic growthEpistemologyPhilosophyEconomicsPatient Satisfaction in HealthcareMobile Health and mHealth ApplicationsCustomer Service Quality and Loyalty