Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services
Yangyang Lu, Jing Zhang
Topics & Concepts
ChatbotDiversity (politics)Identity (music)Product (mathematics)BusinessInternet privacyMarketingWorld Wide WebPsychologyAdvertisingKnowledge managementComputer scienceSociologyAestheticsArtAnthropologyMathematicsGeometryAI in Service InteractionsDigital Marketing and Social MediaSharing Economy and Platforms