Studying the Impact of Voice-Activated Chatbot's with Artificial Intelligence on Consumer Interaction in India
Ashish Verma, Tiyas Sarkar, Manik Rakhra, Vikas Pandey, Projjal Chakrabarty
Abstract
Chatbots have been incredibly popular in last ten years, particularly after COVID-19 pandemic. The majority of companies in India have expedited their digital transition and now use chatbots as their main means of consumer interaction. Nevertheless, a lot of these chatbots don't allow users to enter voice commands. This study looks into the advantages and difficulties of using voice-activated chatbots powered by artificial intelligence (AI) in India several enterprises and how this affects customer experience. Information was gathered using qualitative research methods, and the findings show that adding vocal input and sentiment assessment capabilities to AI chatbots may improve user experience by increasing convenience and efficiency. The study also discovered that, although they could lessen the requirement for human representatives, AI chatbots can eventually save firms money and time. However, they won't completely replace human agents. Lastly, recommendations and an implementation methodology are offered to companies interested in using AI delegating voice chatbots for interaction with consumers.