Decoding customer experiences in rail transport service: application of hybrid sentiment analysis
Dibya Nandan Mishra, Rajeev Kumar Panda
Topics & Concepts
LexiconTicketReservationSentiment analysisComputer scienceService (business)Process (computing)Service qualityCustomer satisfactionNaive Bayes classifierMicrobloggingSocial mediaArtificial intelligenceMarketingBusinessWorld Wide WebSupport vector machineComputer securityComputer networkOperating systemSentiment Analysis and Opinion MiningUrban and Freight Transport LogisticsConsumer Retail Behavior Studies