When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction
Yuguang Xie, Changyong Liang, Peiyu Zhou, Junhong Zhu
Topics & Concepts
ChatbotDistractionService (business)PsychologyTask (project management)EntertainmentPerspective (graphical)Customer satisfactionExpression (computer science)Applied psychologySocial psychologyComputer scienceWorld Wide WebCognitive psychologyEngineeringMarketingArtificial intelligenceBusinessArtSystems engineeringVisual artsProgramming languageAI in Service InteractionsSentiment Analysis and Opinion MiningHumor Studies and Applications