Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Tao Zhang, Chao Feng, Hui Chen, Junjie Xian
Topics & Concepts
ChatbotContext (archaeology)Service (business)Product (mathematics)Computer scienceMarketingPsychologyBusinessWorld Wide WebGeometryPaleontologyBiologyMathematicsAI in Service InteractionsConsumer Retail Behavior StudiesCyberloafing and Workplace Behavior