Concrete or abstract: How chatbot response styles influence customer satisfaction
Yimin Zhu, Jiemin Zhang, Jiaming Liang
Topics & Concepts
EmpathyChatbotComponent (thermodynamics)Customer satisfactionPsychologyCognitionService (business)Cognitive psychologyComputer scienceSocial psychologyArtificial intelligenceBusinessMarketingThermodynamicsPhysicsNeuroscienceAI in Service InteractionsSentiment Analysis and Opinion MiningSocial Robot Interaction and HRI