Creepy vs. cool: Switching from human staff to service robots in the hospitality industry
Sung‐Eun Kang, Chulmo Koo, Namho Chung
Topics & Concepts
HospitalityHospitality industryService (business)BusinessMarketingFood serviceHuman resource managementTertiary sector of the economyAdvertisingOperations managementTourismManagementEngineeringEconomicsGeographyArchaeologyAI in Service InteractionsDigital Economy and Work TransformationSharing Economy and Platforms