Artificial Intelligence (AI) and Workplace Communication: Promises, Perils, and Recommended Policy
Niels Van Quaquebeke, Fabiola H. Gerpott
Abstract
Communication sits at the heart of any coordination within organization. Yet, what are the consequences when employes use Artificial Intelligence (AI) to copilot, i.e., support, their communication? While AI support in human interactions holds much promise for improving communication quality at work, it also fundamentally challenges how much people trust that communication. We, therefore, ask how organizations should introduce AI. In particular, we focus on the responsibility of leaders as stewards of workplace communication. Accordingly, we offer a set of specific hands-on recommendations on how employes should be guided to use AI copiloting effectively so that they do not give in to the temptation of letting go of the “steering wheel” (i.e., allowing AI to [auto]pilot intraorganizational communication).