LLM-mediated domain-specific voice agents: <i>the case of TextileBot</i>
Shu Zhong, Elia Gatti, James Hardwick, Miriam Ribul, Youngjun Cho, Marianna Obrist
Abstract
Developing domain-specific conversational agents (CAs) has been challenged by the need for extensive domain-focused data. Recent advancements in Large Language Models (LLMs) make them a viable option as a knowledge backbone. LLMs behaviour can be enhanced through prompting, instructing them to perform downstream tasks in a zero-shot fashion (i.e. without training). To this end, we incorporated structural knowledge into prompts and used prompted LLMs to prototyping domain-specific CAs. We demonstrate a case study in a specific domain-textile circularity – TextileBot, we present the design, development, and evaluation of the TextileBot. Specially, we conducted an in-person user study (N = 30) with Free Chat and Information-Gathering tasks with TextileBots to gather insights from the interaction. We analyse the human–agent interactions, combining quantitative and qualitative methods. Our results suggest that participants engaged in multi-turn conversations, and their perceptions of the three variation agents and respective interactions varied demonstrating the effectiveness of our prompt-based LLM approach. We discuss the dynamics of these interactions and their implications for designing future voice-based CAs.