A framework for AI-powered service innovation capability: Review and agenda for future research
Shahriar Akter, Md Afnan Hossain, Shahriar Sajib, Saida Sultana, Mahfuzur Rahman, Demetris Vrontis, Grace McCarthy
Topics & Concepts
Service-orientationExtant taxonService (business)Knowledge managementDynamic capabilitiesCompetitive advantageMarket orientationBusinessService innovationProcess managementMarketingComputer scienceEvolutionary biologyBiologyBlockchain Technology Applications and SecurityBig Data and Business IntelligenceAI in Service Interactions