Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion
Binbin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen
Topics & Concepts
ComplaintMediationService recoveryCustomer advocacyCustomer intelligenceCustomer retentionService (business)Context (archaeology)Customer delightCustomer to customerVoice of the customerBusinessConceptual modelCustomer relationship managementComputer scienceMarketingService qualityDatabasePolitical scienceLawPaleontologyBiologyAI in Service InteractionsOrganizational and Employee PerformanceCyberloafing and Workplace Behavior