Are Patient Satisfaction Instruments Harming Both Patients and Physicians?
Barak D. Richman, Kevin A. Schulman
Abstract
In this Viewpoint, Richman and Schulman argue that patient satisfaction surveys may not actually reflect clinical performance or assist efforts to improve patient experience and are not useful tools to measure physician performance.
Topics & Concepts
MedicinePatient satisfactionMeasure (data warehouse)Patient experiencePatient-centered careMEDLINENursingHealth careComputer scienceEconomicsEconomic growthLawPolitical scienceDatabasePatient Satisfaction in HealthcareHealthcare Policy and ManagementMedical Malpractice and Liability Issues