Reducing Uncertainty and Offering Comfort: Designing Technology for Coping with Interpersonal Racism
Alexandra To, Hillary Carey, Geoff Kaufman, Jessica Hammer
Abstract
Ranging from subtle to overt, unintentional to systemic, navigating racism is additional everyday work for many people. Yet the needs of people who experience racism have been overlooked as a fertile ground for better technology. Through a series of workshops we call Foundational Fiction, we engaged BIPOC (Black, Indigenous, People of Color) in participatory design to identify qualities of technology that can support people coping before, during, and after a racist interaction. Participants developed storyboards for digital tools that offer advice, predict consequences, identify racist remarks and intervene, educate both targets and perpetrators about interpersonal and systemic racism, and more. In the paper we present our workshop method utilizing interactive fiction, participants’ design concepts, prevalent themes (reducing uncertainty and offering comfort), and we provide critical analysis of the complexity of technology in these contexts. This work identifies specific opportunities for exploring anti-racist social tools.