“I’m not this Person”: Racism, content moderators, and protecting and denying voice online

Abstract

Much scholarship across the humanities and social sciences seek to shed light on the intersection of far-right politics and social media platforms. Yet, scholars tend to focus on racist actors and the ideological underpinnings of platform policies while the contingencies that shape the experiences of content reviewers who make decisions about racist content remain underexamined. This article fills this gap by exploring such contingencies from a linguistic anthropological perspective. Drawing on Facebook moderators’ stories, I illustrate the factors adjacent to, and beyond, ideology that animate the adjudication of racist hate speech.

Topics & Concepts