A Deep Learning System for Sentiment Analysis of Service Calls
Yanan Jia
Abstract
Sentiment analysis is crucial for the advancement of artificial intelligence (AI). Sentiment understanding can help AI to replicate human language and discourse. Studying the formation and response of sentiment state from well-trained Customer Service Representatives (CSRs) can help make the interaction between humans and AI more intelligent.
Topics & Concepts
Sentiment analysisComputer sciencePipeline (software)Artificial intelligenceService (business)Natural language processingCustomer serviceDeep learningEconomicsEconomyProgramming languageSentiment Analysis and Opinion MiningEmotion and Mood RecognitionMusic and Audio Processing