Measuring Trust in the XAI Context
Robert M. Hoffman, Shane T. Mueller, Gary Klein, Jordan A. Litman
Abstract
Trust in automation, is of concern in computer science and cognitive systems engineering, as well as the popular media (e.g., Chancey et al., 2015; Hoff and Bashir 2015; Hoffman et al., 2009; Huynh et al., 2006; Naone, 2009; Merritt and Ilgen, 2008; Merritt et al. 2013, 2015a; Pop et al. 2015; Shadbolt, 2002; Wickens et al. ,2015; Woods and Hollnagel 2006). Trust is of particular concern as more AI systems are being developed and tested (Schaefer et al., 2016).
Topics & Concepts
Context (archaeology)SociologyPolitical scienceComputer scienceHumanitiesEpistemologyOperations researchEngineeringHistoryPhilosophyArchaeologyExplainable Artificial Intelligence (XAI)