The Effect of Service Recovery Justices Strategies on Online Customer Engagement Via the Role of “Customer Satisfaction” During the Covid-19 Pandemic: An Empirical Study
Rand Al-Dmour, F. AlShaar, Hani Al-Dmour, Ra’ed Masa’deh, Muhammad Turki Alshurideh
Topics & Concepts
Customer engagementCustomer satisfactionBusinessMarketingCustomer retentionService (business)Service recoveryService providerSample (material)Empirical researchCustomer advocacyPandemicCoronavirus disease 2019 (COVID-19)Service qualitySocial mediaComputer scienceWorld Wide WebPhilosophyChemistryDiseaseEpistemologyInfectious disease (medical specialty)MedicinePathologyChromatographyOrganizational and Employee PerformanceCustomer Service Quality and LoyaltyTechnology Adoption and User Behaviour