Decision making in university contexts based on knowledge management systems
Alfredo Javier Pérez Gamboa, Carlos Alberto Gómez Cano, Verenice Sánchez Castillo
Abstract
Introduction: knowledge management constitutes a fundamental process for decision-making, hence its importance in complex and competitive contexts.Objective: analyze the importance of knowledge management in decision making for the improvement of higher education institutions.Methods: a literature review oriented to thematic analysis of the field of study was implemented.Results: the data analyzed suggest the need for new studies to achieve a better understanding of the relationship between decision making and knowledge management in higher education institutions, as well as showing the importance of achieving integrated systems to achieve better internal linkage. and external.Conclusions: knowledge management constitutes a key process for informed decision-making and facilitates the improvement of internal processes and positioning in the context and labor markets