Towards Systems Intelligent Approach in Empathic Design
Satu Jumisko‐Pyykkö, Teemu Viita-aho, Eero Tiilikainen, Esa Saarinen
Abstract
Empathy is an essential part of modern design in which application areas have become more complex, diverse, and broad. A goal of this paper is to introduce a holistic Systems Intelligence (SI) approach and apply it to empathic design. SI is characterised by the primacy of the whole, acknowledging interconnectivity, interdependence, and systemic feedback. The framework of SI tactics in empathic design with eight key factors and 32 tactics are presented, and partly utilised and validated in two case studies. The framework can help actors to apply SI in empathic design challenges.
Topics & Concepts
InterconnectivityEmpathyComputer scienceKey (lock)Knowledge managementHuman–computer interactionPsychologyArtificial intelligenceSocial psychologyComputer securityDesign Education and PracticeComplex Systems and Decision MakingSystems Engineering Methodologies and Applications