The Impact of Chatbots on Customer Service Performance
Alexander Rossmann, Alfréd Zimmermann, Dieter Hertweck
Topics & Concepts
Service qualityService (business)HotlineService level objectiveCustomer Service AssuranceContext (archaeology)Loyalty business modelCustomer satisfactionBusinessService designCustomer advocacyService delivery frameworkMarketingComputer scienceTelecommunicationsBiologyPaleontologyAI in Service InteractionsDigital Marketing and Social MediaService and Product Innovation