Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, Li Jiang
Topics & Concepts
ChatbotCustomer satisfactionService (business)PsychologyCompetence (human resources)Perspective (graphical)AdvertisingBusinessMarketingComputer scienceSocial psychologyWorld Wide WebArtificial intelligenceAI in Service InteractionsSentiment Analysis and Opinion MiningHumor Studies and Applications