Quantifying risk of service failure in customer complaints: A textual analysis-based approach
Wenyan Song, Wan Rong, Yuqi Tang
Topics & Concepts
TOPSISLatent Dirichlet allocationComputer scienceService qualityReliability (semiconductor)Failure mode and effects analysisIdeal solutionService (business)Data miningEntropy (arrow of time)Reliability engineeringRisk analysis (engineering)Artificial intelligenceTopic modelOperations researchEngineeringBusinessThermodynamicsPhysicsPower (physics)Quantum mechanicsMarketingSentiment Analysis and Opinion MiningService and Product InnovationSupply Chain Resilience and Risk Management