Sincerity or incompetence? The double-edged sword effect of sadness expression in chatbots service failure
Weida Zhang, Bo Yang, Meifang Yang, Le Xie, Yu Zheng
Topics & Concepts
SWORDSadnessSincerityExpression (computer science)Service (business)PsychologySocial psychologyBusinessComputer scienceMarketingWorld Wide WebAngerProgramming languageAI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining