Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam
Duy Quy Nguyen-Phuoc, Diep Ngoc Su, Phuong Thi Kim Tran, Diem-Trinh Le, Lester W. Johnson
Topics & Concepts
LoyaltyBusinessMarketingPublic transportCustomer satisfactionService qualityStructural equation modelingRevenuePromotion (chess)Competitor analysisGovernment (linguistics)Service (business)Quality (philosophy)Loyalty business modelPerceptionAdvertisingFinanceTransport engineeringEngineeringPsychologyEpistemologyStatisticsLawPoliticsPhilosophyPolitical scienceMathematicsNeuroscienceLinguisticsTransportation and Mobility InnovationsSharing Economy and PlatformsConsumer Retail Behavior Studies