A novel Conceptualization of AI Literacy and Empowering Employee Experience at Digital Workplace Using Generative AI and Augmented Analytics: A Survey
Sanjeev Kumar Sharma Prashant Chandra Amit Dubey
Abstract
With the fast, rapid, and expeditious integration of Artificial Intelligence (AI) technologies, particularly Generative AI and Augmented Analytics, organizations are presented with new opportunities to transform their operations and empower their workforce. This paper explores the intersection of AI literacy, Generative AI, and Augmented Analytics to propose strategies for fostering a culture of AI fluency among employees. This paper reviews the literature on AI literacy and its potential implications for employee experience (Ex) in digital workplaces. AI literacy and competency is the ability to understand, interact with, and thoughtfully assess the applications and ramifications of artificial intelligence (AI) across diverse domains. The paper argues that AI literacy is a key competence for employees in the digital era, as it enables them to leverage the potential of generative AI and augmented analytics, two of the most promising technologies for enhancing Ex. Generative AI refers to the use of AI to create novel and diverse outputs, such as text, images, music, or designs, while augmented analytics drives potential capability to make use of Artificial Intelligence technologies to automate and augment data analysis and decision-making. The paper discusses how these technologies can empower employees to be more creative, productive, collaborative, and engaged in their work and the challenges and risks they pose. This paper additionally highlights the obstacles, deficiencies, and proposed pathways for further research advancement concerning AI technological competency and literacy, aiming to enhance the employee experience significantly in digital workplaces.