Amazon Z to A: Speculative Design to Understand the Future of Labor-Intensive Workplaces
EunJeong Cheon, Vera Khovanskaya
Abstract
Understanding warehouse work is critical to “future of work’’ scholarship as warehouses are vital indicators for anticipating how work could be structured, controlled, and experienced in other data-driven workplaces in the future. However, researchers often face challenges in studying and designing interventions in such work environments, particularly ones where non-disclosure agreements and intensive, isolated, and precarious work conditions pose practical barriers to research access. By creating a set of speculative designs about warehouse work futures, we explore how speculative design techniques can be used to analyze and critically engage with on-going ethnographic research into warehouse work at Amazon fulfillment centers. These designs serve not only as a means for unpacking the logics of contemporary warehouse work but also as an approach to identify directions for worker-centered research and design in the future. This paper also provides sensibilities for using speculative design techniques to study hostile and labor-intensive work environments.