The competencies needed for digital transformation
Patrick Fonseca, Winnie Ng Picoto
Abstract
Due to advanced technologies, companies currently face massive changes in their work. The ability to connect with and to satisfy their customers through software-based experiences is even more important. This study contributes to the literature by helping companies rethink their strategies on the development of competencies to respond to the challenges of the current digital transformation. It further contributes by identifying the digital competencies, which are important in the companies’ workplace environment of today. This study used a panel of 16 professionals to create an ordering rank according to the degree of importance of digital competencies. This ranking provides an updated overview of the challenge from the gap in digital competencies that has resulted from the digital transformation. We used the Delphi method to divide this process into two phases with two rounds. According to the results, the most important digital competencies are related with data analysis, use, and collaboration through digital technologies.